Welcome to Bespoke Learning. These Terms of Service ("Terms") govern your use of our website, tutoring services, and educational platforms. By accessing or using our services, you agree to be bound by these Terms.
Effective Date: January 26, 2025
Last Updated: January 26, 2025
1. About Bespoke Learning
Bespoke Learning is a boutique academic tutoring company operating from Ontario, Canada, providing personalized IB and AP tutoring services to students worldwide through our network of certified educators and AI-enhanced learning tools.
2. Acceptance of Terms
By using our services, you confirm that you:
- Are at least 13 years old, or have parental/guardian consent if under 18
- Have the legal capacity to enter into these Terms
- Will comply with all applicable laws and regulations
- Agree to our Privacy Policy and Cookie Policy
3. Services Overview
Educational Services
- One-on-one IB and AP tutoring
- Group tutoring sessions
- Exam preparation programs
- Theory of Knowledge (TOK) and Extended Essay support
- Study skills development
- Language support (French and English)
- AI-enhanced learning tools and feedback
School and Educator Services
- Curriculum design and consultation
- Professional development for educators
- School partnership programs
- AI integration support for educational institutions
4. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information during registration
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Use our services only for lawful educational purposes
- Respect the intellectual property rights of others
- Treat tutors, staff, and other users with respect and professionalism
- Attend scheduled sessions punctually and prepared
- Not share login credentials or access with unauthorized persons
5. Service Delivery and Third-Party Platforms
Platform Integration
Our services are delivered through various third-party platforms and tools:
- Video Conferencing: Zoom, Google Meet, Microsoft Teams for live tutoring sessions
- Collaboration Tools: Google Workspace (Docs, Sheets, Slides) for shared documents
- AI-Enhanced Tools: Various AI platforms for personalized learning recommendations
- Payment Processing: Stripe for secure payment transactions
- Communication: Email services, messaging platforms for student-tutor interaction
International Tutor Network
Our tutors are independent contractors located worldwide:
- Tutors are not employees of Bespoke Learning
- Each tutor operates as an independent educational consultant
- We facilitate connections between students and qualified tutors
- Quality standards and background checks are maintained for all network tutors
- Tutors may be located in different jurisdictions with varying regulations
Session Scheduling
- Sessions are scheduled through our online booking system
- All times are displayed in your local timezone
- Confirmation emails will be sent with session details and access links
- Session availability depends on tutor schedules and time zones
Cancellation Policy
- 24-hour cancellation notice required to avoid full session charges
- 12-hour notice required for rescheduling without penalty
- Emergency cancellations will be considered on a case-by-case basis
- No-shows will be charged the full session fee
- Tutors may cancel with 24-hour notice; alternative arrangements will be offered
6. Payment Terms
Payment Processing
- All payments are processed securely through Stripe
- Sessions must be prepaid before service delivery
- Package deals and bulk sessions may be available at discounted rates
- Currency conversion fees may apply for international payments
Pricing and Billing
- Current pricing is available on our website and may vary by service type
- Prices are subject to change with 30 days' notice
- Invoices and receipts are provided electronically
- Taxes may apply based on your location and applicable laws
Refund Policy
- Refunds for cancelled sessions require 24-hour notice
- Unused session credits may be transferred or refunded within 12 months
- Refunds for service dissatisfaction will be evaluated case-by-case
- Processing time for refunds is 5-10 business days
Limited-Time Promotional Pricing
- Academic Support Subscription Offer: 50% discount on monthly subscription plans available until September 30, 2025
- Promotional pricing applies to: Starter (from $99 USD/$119 CAD), Weekly (from $199 USD/$249 CAD), and Comprehensive (from $299 USD/$499 CAD) plans
- Regular pricing effective October 1, 2025: Starter (from $198 USD/$238 CAD), Weekly (from $398 USD/$498 CAD), Comprehensive (from $598 USD/$998 CAD)
- Eligibility: Limited to new subscribers, Grades 6-12 only, requires 9-month commitment
- Terms: Promotional rates locked in for entire 9-month commitment period when enrolled before September 30, 2025
- Modification rights: Bespoke Learning reserves the right to modify or terminate promotional pricing with 30 days' notice
- Non-transferable: Promotional pricing cannot be transferred between students or combined with other offers
7. Intellectual Property
Our Content
All content on our website and platforms, including text, graphics, logos, images, videos, software, and educational materials, is the exclusive property of Bespoke Learning and is protected by copyright, trademark, and other intellectual property laws.
Educational Materials
- Materials provided during sessions are for the student's personal educational use only
- Sharing, distributing, or reproducing materials without permission is prohibited
- Students may keep notes and materials for personal reference
- Commercial use of any provided materials is strictly forbidden
User-Generated Content
By submitting content (assignments, essays, questions), you grant us a limited license to use this content solely for providing educational services and improving our offerings.
8. AI-Enhanced Learning
Our AI-powered tools are designed to enhance the learning experience:
- AI feedback and recommendations are supplementary to human instruction
- AI-generated content should be reviewed and verified independently
- We continuously improve AI accuracy but cannot guarantee perfection
- Student data used for AI improvement is anonymized and aggregated
9. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms part of these Terms. We comply with applicable privacy laws including PIPEDA, GDPR, and CCPA.
10. Prohibited Uses
You may not use our services to:
- Violate any applicable laws or regulations
- Engage in academic dishonesty or plagiarism
- Harass, abuse, or discriminate against others
- Share inappropriate, offensive, or harmful content
- Attempt to gain unauthorized access to our systems
- Use our services for commercial purposes without permission
- Interfere with the operation of our platform or services
11. Service Availability and Modifications
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- We may modify, suspend, or discontinue services with reasonable notice
- Critical updates may be implemented without prior notice for security reasons
12. No Guaranteed Results and Academic Integrity
No Guaranteed Results
While we are committed to providing high-quality educational services, Bespoke Learning cannot and does not guarantee specific academic outcomes, exam results, or learning achievements. Educational success depends on many factors beyond our control, including:
- Student effort, engagement, and consistency
- Individual learning styles and capabilities
- External factors affecting academic performance
- Changes in curriculum or assessment standards
- Personal circumstances and time availability
Academic Integrity Commitment
Bespoke Learning is committed to maintaining the highest standards of academic integrity:
- Educational Guidance Only: Our role is to provide educational guidance, support, and instruction. We will not complete assignments, write essays, or do students' work for them.
- Learning Support: We help students understand concepts, develop skills, and improve their academic abilities through legitimate educational methods.
- Plagiarism Prevention: We teach proper citation methods and academic writing standards to help students avoid plagiarism.
- Ethical Standards: All our tutors and staff are committed to upholding academic integrity and ethical educational practices.
- Student Responsibility: Students remain responsible for their own work and must ensure all submitted assignments are their original work.
Limitation of Liability
To the maximum extent permitted by law:
- We provide services "as is" without warranties of any kind
- We do not guarantee specific academic outcomes or exam results
- Our liability is limited to the amount paid for the specific service
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for technical issues with third-party platforms (Zoom, Google, etc.)
- Liability for localized tutoring services may be subject to additional regional limitations
- Some jurisdictions do not allow liability limitations; these may not apply to you
Regional Liability Variations
Liability limitations may vary by jurisdiction:
- European Union: Consumer protection laws may provide additional rights
- Australia: Australian Consumer Law provides statutory guarantees
- United States: State-specific consumer protection laws may apply
- Canada: Provincial consumer protection laws supplement these terms
13. Indemnification
You agree to indemnify and hold harmless Bespoke Learning, its officers, directors, employees, tutors, and agents from any claims, damages, losses, costs, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you submit or share
14. Dispute Resolution
Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
Dispute Process
- We encourage resolving disputes through direct communication first
- Mediation through a neutral third party may be required before litigation
- Legal proceedings must be brought in Ontario, Canada courts
- Class action lawsuits are waived where legally permissible
15. Termination
Either party may terminate the service relationship:
- You may close your account at any time with reasonable notice
- We may suspend or terminate accounts for Terms violations
- Unused session credits will be handled according to our refund policy
- Termination does not affect completed transactions or accrued obligations
16. Changes to Terms
We may update these Terms to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated via:
- Email notification to registered users
- Prominent website notice
- In-platform notifications
Continued use of our services after changes constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
18. Regional Compliance
These Terms are designed to comply with applicable laws in all jurisdictions where we operate. Below are specific details for key regions:
European Union
For users in the European Union, these Terms comply with EU consumer protection laws including the Consumer Rights Directive (2011/83/EU) and the Digital Content Directive (2019/770/EU). EU consumers have additional rights including:
- Right to withdraw from contracts within 14 days
- Right to clear information about services and pricing
- Right to dispute resolution through EU consumer protection authorities
- Right to data protection under GDPR
United States
For users in the United States, these Terms comply with applicable federal and state consumer protection laws. US consumers may have additional rights under:
- Federal Trade Commission consumer protection regulations
- State-specific consumer protection laws
- COPPA for users under 13 years of age
- CCPA/CPRA for California residents
Canada
For users in Canada, these Terms comply with Canadian consumer protection laws including:
- Provincial consumer protection acts
- Competition Act provisions
- PIPEDA for privacy protection
- Provincial educational service regulations
Australia
For users in Australia, these Terms comply with Australian Consumer Law and related regulations:
- Australian Consumer Law statutory guarantees
- Consumer protection provisions
- Privacy Act 1988 requirements
- State-specific educational service regulations
Singapore
For users in Singapore, these Terms comply with Singapore laws including:
- Consumer Protection (Fair Trading) Act
- Personal Data Protection Act (PDPA)
- Ministry of Education regulations for educational services
- Singapore Consumer Protection regulations
Hong Kong
For users in Hong Kong, these Terms comply with Hong Kong laws including:
- Personal Data (Privacy) Ordinance (PDPO)
- Consumer Council guidelines
- Education Bureau regulations
- Hong Kong consumer protection laws
United Arab Emirates
For users in the UAE, these Terms comply with UAE laws including:
- UAE Personal Data Protection Law (UAE PDPL)
- UAE Consumer Protection Law
- Ministry of Education regulations
- DIFC Data Protection Law (where applicable)
China
For users in China, these Terms comply with Chinese laws including:
- Personal Information Protection Law (PIPL)
- Consumer Rights Protection Law
- Ministry of Education regulations
- Cyberspace Administration of China (CAC) requirements
Japan
For users in Japan, these Terms comply with Japanese laws including:
- Act on the Protection of Personal Information (APPI)
- Consumer Contract Act
- Ministry of Education regulations
- Japanese consumer protection laws
South Korea
For users in South Korea, these Terms comply with Korean laws including:
- Personal Information Protection Act (PIPA)
- Consumer Protection Act
- Ministry of Education regulations
- Korean consumer protection laws
19. International Data Transfers
As we provide services globally, your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for all international data transfers:
- EU Transfers: Standard Contractual Clauses approved by the European Commission
- UK Transfers: Adequacy decisions and appropriate safeguards
- US Transfers: Privacy Shield compliance and additional safeguards
- Other Regions: Appropriate safeguards including contractual clauses and technical measures
- Data Localization: Compliance with local data localization requirements where applicable
20. Educational Service Regulations
Our educational services comply with applicable educational regulations in all jurisdictions where we operate:
- Curriculum Standards: Our tutoring aligns with IB and AP curriculum standards
- Educator Qualifications: All tutors meet or exceed local educational qualification requirements
- Student Protection: Compliance with child protection and student safety regulations
- Academic Integrity: Adherence to international academic integrity standards
- Quality Assurance: Regular quality assessments and compliance monitoring
21. Contact Information
For questions about these Terms or our services, contact us:
These Terms constitute the entire agreement between you and Bespoke Learning regarding the use of our services and supersede all prior agreements and understandings.
